Return Policy

Changed your mind? You have 7 days.

Send back any unopened, sealed bottle within 7 days of delivery and we refund the product price in full. If your order turned up damaged, incorrect, or not at all, we replace it free — no deadline attached.

Last updated 30 July 2026 · Applies to orders shipped and returned within the United States

Check your window

When was your order delivered?

Pick your delivery date and we'll show you the exact day your window closes.

A guide, not the ruling — your request is timestamped when it reaches us.

What we can and can't take back

We can accept

  • Unopened bottles with the manufacturer's seal intact, in their original packaging.
  • Any formula in the range — Women, Women's Balance, Women's Vegan, Postpartum, Men and Men 50+.
  • Orders delivered within the last 7 days.
  • Anything that arrived damaged, was the wrong formula, or never showed up — refunded or replaced whatever the date.

We can't accept

  • Opened bottles, broken seals, or partly used product. Supplements are consumables — once a seal is broken we can't resell it.
  • Requests made more than 7 days after delivery.
  • Parcels sent back without a return authorisation (RA) number.
  • Bottles past the best-before date printed on the label.
  • Free gifts and promotional items you didn't pay for.

How to start a return

  1. Email us within 7 days

    Send your order number and the reason to info@nutrafolhairsupplement.com, or use the contact form. Add a photo if the parcel arrived damaged.

  2. Get your RA number

    We reply within one business day with a return authorisation number and the address to ship to. Wait for it — parcels that arrive without an RA number can't be matched to an order.

  3. Post the bottle back

    Repack it in its original box, write the RA number on the outside, and send it within five days of approval. Return postage is yours to arrange; use a tracked service so you can prove it arrived.

  4. We refund you

    We check the seal on arrival and refund the product price to your original payment method within 5–7 business days.

What comes back to you

Product price
Refunded in full.
Original delivery
Standard delivery is free on every order, so there's nothing to refund here.
Return postage
Paid by you. Keep the receipt — if the return is our mistake, we reimburse it.
Restocking fee
None. We don't charge one.
Refund method
The card or payment method you originally used. We can't redirect a refund elsewhere.
Timing
5–7 business days after your return reaches us. Your bank may take a day or two more to show it.

Damaged, wrong, or never arrived?

Don't ship anything back. Email a photo within 48 hours of delivery and we'll send a replacement at our cost, or refund you in full — your choice. This covers bottles broken in transit, the wrong formula in the box, and tracking that says delivered when nothing did.

Report a problem

Short answers

Can I cancel before it ships?

Yes. Email us as soon as you decide — if the order hasn't left the warehouse we cancel it and refund everything, with nothing to post back.

Can I swap one formula for another?

Yes, while the bottle is sealed and inside the 7-day window. Return the original and we ship the formula you want; you pay any difference in price.

I already opened it. Is there anything you can do?

We can't take an opened bottle back, but email us anyway. Hair supplements are a long game, and we'd rather help you get the routine right than leave you stuck with a bottle you're unsure about.

It was a gift. Can I return it?

Ask whoever bought it to email us with the order number. Refunds go back to the original payment method, so it has to come from their side.

Do you accept returns from outside the US?

Not yet. We ship and accept returns within the United States only.

Still need a hand?

Returns are handled by real people. Reach us and we'll sort it out.

Email info@nutrafolhairsupplement.com Call +1 (332) 319-5467
Nutrafol returns 2093 Philadelphia Pike Suite #8210
Claymont, DE 19703 Ship only to the address on your RA email.
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